pk9 Privacy Policy

Last Updated: January 2026

At pk9, protecting the privacy and personal data of our players is a fundamental responsibility. This Privacy Policy explains in clear terms what information we collect when you use our platform, how that information is used, who it may be shared with, and what rights you hold over your own data. By accessing pk9 or creating an account, you agree to the practices described in this document.

This policy applies to all users of pk9, including registered players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. We are committed to maintaining a safe, transparent, and trustworthy environment for everyone who chooses pk9 for their online entertainment.

Section 1

Information We Collect

When you register and use pk9, we collect certain categories of personal and technical information to deliver a functional, secure, and personalised service. These categories include:

• Identity Information: Full name, date of birth, username, and government-issued ID details where required for age verification (players must be 21 or older).
• Contact Information: Email address, mobile number, and general location (city/district within Bangladesh).
• Financial Information: Transaction records, deposit and withdrawal history, and payment method identifiers (e.g., bKash wallet number, Nagad account reference). We do not store full card numbers.
• Technical Data: IP address, device type, browser information, operating system, session timestamps, and in-app navigation patterns collected automatically when you use our platform.
• Communications: Support chat logs, email correspondence, and feedback submissions that you voluntarily provide when contacting our team.

Section 2

How We Use Your Information

The personal information collected is used exclusively for the following legitimate purposes:

• To create, verify, and maintain your pk9 player account securely.
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels.
• To deliver customer support, resolve disputes, and respond to your queries in a timely manner.
• To comply with anti-money laundering (AML), know-your-customer (KYC), and age-verification obligations.
• To send service-related communications including account alerts, transaction confirmations, and security notifications.
• To monitor and improve platform performance, game fairness, and overall user experience through anonymised analytics.

Section 3

How We Share Your Information

pk9 does not sell, rent, or trade your personal data. We share information only in the following limited circumstances:

• Payment Processors: Transaction data is shared with bKash, Nagad, Rocket, and other payment partners solely to complete financial transactions on your behalf.
• Technology & Service Providers: Trusted infrastructure and software vendors who assist in hosting, analytics, fraud detection, and platform maintenance are granted limited access under strict data processing agreements.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, we may disclose user information to competent authorities. We will notify you where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified via email prior to any such transfer.

Section 4

Cookies & Tracking

pk9 uses cookies and similar tracking technologies to enhance your experience and gather platform analytics. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly — including login session management, security tokens, and navigation state. These cannot be disabled without breaking core functionality.
• Analytics Cookies: Used to understand how users interact with pk9 — which pages are visited most, where drop-offs occur, and how game sessions are navigated. All analytics data is anonymised.
• Preference Cookies: Store your language selection, display preferences, and other personalisation settings so they persist across visits without requiring you to re-enter them each time.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to log in and use core platform features.

Section 5

Data Security

We implement industry-standard security measures to protect all personal data stored and processed on pk9 infrastructure. Our security architecture includes 256-bit SSL/TLS encryption for all data in transit, strict access controls limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and server-side encryption for sensitive data at rest.

Despite our best efforts, no digital platform can guarantee absolute security against all possible threats. If you suspect any unauthorised access to your pk9 account, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.

Section 6

Data Retention

pk9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, financial, and regulatory obligations. In practice this means account data and transaction records are typically held for a minimum of five years following account closure, consistent with standard financial record-keeping requirements.

Technical logs and anonymised analytics data may be retained for shorter periods (typically 12-24 months) to support platform performance monitoring. Once a retention period expires and no legal obligation requires further storage, your data is securely deleted or fully anonymised.

Section 7

Your Rights

As a pk9 user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: You may request deletion of your personal data, subject to any overriding legal or regulatory retention obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in specific circumstances, such as when you contest its accuracy.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you promptly.

Section 8

Payment Data

All financial transactions on pk9 are processed through trusted and regulated payment partners including bKash, Nagad, Rocket, and Upay. Payment data transmitted during a transaction is handled directly by these providers under their own security standards. pk9 does not store complete card numbers, CVV codes, or full mobile banking PINs on its own servers.

We retain transaction reference IDs, amounts, timestamps, and payment method type (e.g., bKash, Nagad) for accounting, dispute resolution, and AML compliance purposes. Players are advised to keep their own bKash and Nagad PIN codes strictly confidential and never share them with anyone, including pk9 staff.

Section 9

Third-Party Links

The pk9 platform does not contain links to external third-party websites. However, if you navigate away from pk9 to any external site independently, please be aware that pk9 has no control over the privacy practices or content of those sites. We encourage you to review the privacy policies of any external platforms you visit before submitting personal information to them.

Section 10

Changes to This Policy

pk9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations, applicable laws, or industry best practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of pk9 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

Section 11

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk9 handles your personal data, our dedicated support team is here to help. We are committed to resolving all privacy enquiries promptly and transparently.